I am open and honest; I strive to exceed expectations while remaining realistic.

My stakeholders can trust me to be honest and supportive.

I seek and act on feedback.

I listen and value input from stakeholders. I am a trusted advisor.

I consider the bigger picture, I identify and communicate risks, challenges and opportunities.

I empower others, together we can meet the needs of customers and the organisation.

I demonstrate knowledge of our internal strategy, the wider industry, products and customer needs.

I am responsive to changing customer needs. I maintain a broad, future-focused perspective.

I continuously assess how our service compares to customer expectations and industry best practice. We listen, we learn.