We Value

To go forward, we value looking back

An evolution in our culture driven by our 6 core values

People Commitment & Development

Sustainability

Collaboration

Commitment to Customers

Innovation & Continuous Improvement

High Performance

Our Values

Our values are present in every aspect of our approach. They embody our collective outlook, defining how we behave and how we interact with the world. They’re a constant reminder and a statement of intent. They guide us and they communicate who we are.

People Commitment & Development

Cultural Drivers

We are always learning. We keep each other safe. We listen to each other & everybody has a voice. We celebrate a job well done. We support growth and treat each other with dignity and RESPECT.

Leads Self

Through reflection I am clear about my own development needs, I seek feedback and support.
I treat all people with respect and dignity. I value equity, diversity and inclusion.
I respectfully call out any unsafe or disrespectful behaviours, every time.

Leads Others

I always provide open and honest feedback; team behaviours are values-based.
My priority is the success of others, I offer regular feedback and development opportunities.
My stakeholders feel safe, included and have an equal opportunity to contribute and succeed.

Leads Leaders

I am a role model for cultural engagement, I ensure our people remain at the heart of everything we do.
I drive the agenda for talent management, succession planning and performance management.
At an organisational level, I role model how the values drive our decisions.

Sustainability

Cultural Drivers

We leave things better than we find them. We are driven by our conscience. We look out for each other. We protect ourselves and our future.

Leads Self

I understand my part in our sustainability strategy, I ensure that my own personal impact on the environment and others is a positive one.
I engage with new initiatives, and I champion our sustainability goals.
I am accountable for the safety, health and well-being of myself and others, I share ideas for people-focused improvements.

Leads Others

I ensure others are conscious of our impact on people and environment, people and safety remain top of my agenda.
I encourage others to embrace positive change.
I role model how to make sustainable choices, and sustainability conscious decisions.

Leads Leaders

I drive our health, safety and well-being culture.
I ensure we are ahead of industry developments and trends. I am a true pioneer of the Encirc strategy.
I hold myself, others and the organisation accountable for promises made.

Collaboration

Cultural Drivers

We work together to achieve our full potential. Everyone is welcome. We are one team, guided by our values. We build relationships on honesty.

Leads Self

I am open, honest and respectful with all stakeholders, I build strong relationships based on trust.
I use my strengths to support others, I ask for help and welcome input.
I am accountable to my team for delivering against agreed standards.

Leads Others

I adapt my style of communication to get the best out of others and actively seek out a diverse range of perspectives and ideas.
I champion equity, diversity, and inclusion. I challenge inappropriate language or behaviours consistently and respectfully.
I am comfortable with not being the expert, we play to our strengths.

Leads Leaders

I value my internal and external relationships; I make connections across the business and industry.
I am an advocate for diversity of thinking; I actively challenge ‘silo’ attitudes and remove barriers to collaboration.
I call out the best in others.

Commitment to Customers

Cultural Drivers

We are driven by the win/win. We are customer focused. We keep our promises. We hold each other to account.

Leads Self

I am open and honest; I strive to exceed expectations while remaining realistic.
My stakeholders can trust me to be honest and supportive.
I seek and act on feedback.

Leads Others

I listen and value input from stakeholders. I am a trusted advisor.
I consider the big picture, I identify and communicate risks, challenges and opportunities.
I empower others, together we can meet the needs of customers and the organisation.

Leads Leaders

I demonstrate knowledge of our internal strategy, the wider industry, products and customer needs.
I am responsive to changing customer needs. I maintain a broad, future- focused perspective.
I continuously assess how our service compares to customer expectations and industry best practice. We listen, we learn.

Innovation & Continuous Improvement

Cultural Drivers

We lead the way. We imagine, improve and inspire. We don’t just embrace change, we are the change. We are conscious disruptors.

Leads Self

I am curious and contribute ideas for improvements when I have them, no matter how small.
I remove barriers to progress; I start with why.
I embrace change, I work with others to make necessary changes possible.

Leads Others

I create an environment where it is safe to challenge and be curious.
We reflect on performance; I encourage celebration of our successes and always look for improvements.
I am open to change, I communicate the reasons for change, I am transparent about the challenges.

Leads Leaders

I ensure people feel engaged and able to play their part in the the company strategy and mission.
I create a culture of innovation, creativity and continuous learning, we are calculated but bold.
I act as an ambassador for change, translating change into meaningful and logical steps.

High Performance

Cultural Drivers

We shape our future. We prioritise safety. We aim high. We lead and inspire.

Leads Self

I understand my part in our company purpose, mission and values.
I reflect on my performance and plan ahead, in order to safely achieve my objectives or targets.
I approach challenges positively; I respond to changing priorities and maintain high standards.

Leads Others

My interactions with others are values driven and well planned. I ensure we reflect on lessons learned.
We are accountable for delivering against objectives or targets. I support others through coaching, development and regular feedback.
We face challenges head-on, as a team.

Leads Leaders

I am a role model for visible and engaging leadership.
When making key business decisions, I consider well-being and safety first.
I ensure people engagement is top of the agenda.